Independent Business Consultant within the Hospitality & Tourism arena; creating “unsearchable” new, bespoke experiences and events; connecting Destination Management Companies, Cruise Lines, Tour Operators, Venues, Attractions, and Non-Profits.
17 years of experience creating and executing unique World Cruise Gala Events for Azamara, Cunard, Crystal Cruises, Holland America Line, Oceania Cruises, Regent Seven Seas Cruises, Seabourn and Silversea Cruises.
Competent in elevating the level of customer service & hospitality in any organization, I am able to provide assessments on customer touchpoints to help companies not only meet but exceed, expectations across all industries.
My mission is to work with clients who want to build and create new and unique experiences or improve their customer service levels. Particularly passionate about creating “Voluntourism” Experiences for Non-Profits.
Few organizations have the time, intellectual capital or resources to dedicate to product development, building new customer experiences, creating new revenue streams for their business, and connecting with new customers. I aim to arm my clients with a competitive edge and new opportunities for additional revenue.
Specializing in product and business development within the cruise industry I am able to demystify and connect those interested in capturing cruise business. My services include connecting your business with cruise lines and orientating, educating, training and development for teams, trainers, or at the executive level through Cruise Ship Culture Training.
Collaboration, information sharing and connecting those within my network for the greater good of our industry. Now more than ever, opportunities to connect and support each other as we look for ways to rebuild the tourism segment all over the world is integral to our survival.